In order to maintain accurate historical records of user involvement, participation, and event attendance, users cannot be deleted from your campus community. However, depending on your campus’s authentication process, students may be restricted from accessing the site if they are no longer active at your institution. When your campus IT staff disables the user’s account, the user will also no longer be able to access Engage.

As students leave your institution due to graduation, transfer, or for any other reason, you can archive their associated user information within your Engage system, instantly ending their memberships. This will preserve their involvement activity records for future reporting. 

Archived users will have all of their current memberships terminated, and all of their membership invitations, membership requests, and system inbox messages removed.

Do not archive an Engage user unless that user's campus account has already been disabled! Archiving a user who has not been deactivated by your campus IT can cause duplicate records to be created. 

Archive an individual user

  1. Go to the Admin view.
  2. From the Users menu, choose User List.
  3. Search for and select the user to be removed. 
  4. Click Archive User.

Archiving users in bulk

While you can individually select users to archive, dealing with a large list of such users would be a cumbersome process. Engage offers a bulk archiving or unarchiving process to assist in these situations. 

To bulk archive users, you must provide the unique identifier for your students, their Username. Consult your institution’s registrar or other appropriate academic official in order to obtain a list of students who are no longer affiliated with your campus and their username. Contact the Campus Labs Support Team ( with a comma-separated value (CSV) file of these identifiers.

Identifying Users to Archive

If you aren't sure how to determine what users need to be archived, we recommend that you run the All Users Report for all Active Users in Engage. Provide the generated list of Usernames to your campus IT staff and have them identify which users are no longer affiliated with your campus. Once you have that information, send that list of Usernames back to our Support team for processing. 

When should a user be archived?

The Engage User account should be archived after the campus has disabled their on-campus accounts. This varies by campus, so contact your on-campus IT staff for details.

Unarchive a User

If a user returns to your institution, you can unarchive their account, but only their profile information and security options will be restored. No other details will be restored. To unarchive a user, find that user in the Archive tab of the full user list. Click on the name of the user and click Unarchive at the top of the page.

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