Welcome to the FAQ for the Campus Labs® Event Check-In App. Feel free to browse this article to find answers to your questions regarding the app. If you have further questions after reviewing this page, please reach out to your Engage Consultant for further support. Click on any of the following questions below to jump directly to that question.

What is an Event Pass?
How can a user access their Event Pass?
Can the Event Pass be accessed on Corq?
Can I print or download my Event Pass?
Can administrators print or download Event Passes on behalf of students?
Do Event Passes stay with a student through their entire time at the institution?
Can my campus customize our Event Pass?
How do I view a branded version of my event pass?
How quickly can the Event Check-In App be set up?
Who should be using the Event Check-In App?
Would the Event Check-In App work well for large events? Can I have multiple people
checking in users at the same time?

Can I use the Event Check-In App without Wi-Fi or cellular data?
What type of hardware and requirements are needed to use the Event Check-In App?
Can the Event Check-In App scan barcodes on student ID cards?
If a student does not have their Event Pass, how do I grant them participation?
Can I remove a user once I have checked them in?
Can I track guest attendance in the app?
Can I track users that are no longer with the institution?
Are there attendance tracking functions from the mobile web application without
purchasing the attendance tracking app?


 

What is an Event Pass?

Similar to the mobile boarding passes used on airlines, every user is provided a secure unique mobile Event Pass for check-in at events. As you show up to events, pull up your Event Pass and the event organizer can scan you in. This automatically connects to your account to ensure you’re assigned participation for the event.

How can I access my personal Event Pass in Engage?

Once the Event Check-in App is enabled in your community, you can find their Event Pass by accessing your User Drawer in the top right of the screen by clicking on your name or initial. An “Event Pass” option will appear and be available for you to access at any time. 

Can the Event Pass be accessed on Corq?

It sure can! Simply sign into your campus account in the Corq app, open up the menu on in the upper left hand corner, and select Event Pass.

Can I print or download my Event Pass?

Yes! You can print or download your personal Event Pass. As long as the pass is not altered in any way, a printed version will work fine for scanning into events. 

Can administrators print or download Event Passes on behalf of students?

Currently, users can only access their own Event Pass. There is not a method to download the passes in mass.

Do Event Passes stay with a student through their entire time at the institution?

Yes! The Event Pass is unique to the user and will not change over time.

Can my campus customize our Event Pass?

You sure can! The logo and accent color of the pass are customizable for each campus. Read more about Event Pass customization here.

How do I view a branded version of my Event Pass?

Your event pass will appear branded for your community as soon as you add it to your Apple Wallet! Note that if you simply access or screenshot your pass from your user account in Engage, you will not see custom branding.

How quickly can the Event Check-In App be set up?

After adding the Event Check-In App to your Engage subscription, we will need a few branding items from you in order to customize the Event Pass for your campus. Your Consultant will be in contact with you regarding what we need. Once these items are received, we will need a couple of days to complete the branding process, then you’ll be ready to go!

Who should be using the Event Check-In App?

The Event Check-In App is designed to help facilitate attendance tracking at events. For this reason, the app should only be necessary for the users managing each event. You must have “full” access for the Events tool in the organization hosting the event to utilize the Event Check-in App, or you must be given the unique access code to the event by an event manager. 

Would the Event Check-In App work well for large events? Can I have multiple people checking in users at the same time?

Yes! The Event Check-In App is a great option for large events. You can have as many individuals as you would like checking users into an event. Make sure these users have “full” Event access for the event before the event begins or have access to the unique event code.

Can I use the Event Check-In App without Wi-Fi or cellular data?

At this time, you must have an internet connection to use the Event Check-In App. Participation cannot be uploaded at a later date.

What type of hardware and requirements are needed to use the Event Check-In App?

The beauty of the app is that it leverages existing technology, allowing you to check users into events with minimal complications. All you need is an up-to-date phone or tablet with iOS10+ or Android 4.4+.

Can the Event Check-In App scan barcodes on student ID cards?

The app is designed to only utilize the unique Event Passes provided to each user through their Engage account. Though the app can’t scan barcodes, you can still utilize the Card Swipe feature in addition to the Event Check-in App to allow students to utilize their ID cards when checking in for events.

If a student does not have their Event Pass, how do I grant them participation?

You can add participants on the Event Check-in App by using their name or email address. Open the event on the Event Check-In App, select Scan at the bottom, then click No Pass?. Locate the user using the search box at the top of the screen.

Can I remove a user once I have checked them in?

Yes! If you’re in the Event Check-In App, select the Attendees tab, click on a user’s name, and simply click Remove.

Can I track guest attendance in the app?

Yes! When checking in users via “Lookup”, you can tap the “+” at the top right of the screen to enter a valid email address for the guest. This will track the attendance of the guest as an unregistered user within Engage since they don’t have an active account.

Can I track users that are no longer with the institution?

If a user has left the institution but still has an active account in your Engage community, that user would be able to check in through the app using their Event Pass. Once a user is archived from the community, they will no longer have this ability.

Are there attendance tracking functions from the mobile web application without purchasing the attendance tracking app?

You can manually assign participation for an event when accessing Engage through a mobile browser. You can also use card swipe (if your campus has enabled this feature) but you cannot scan Event Passes without purchasing the Event Check-in App.

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